How It Works

how it works-step1

account sign up
If this is your first time to our site,  please click on the “Log In” link at the top right corner and create a user account.  If you are a dealer / reseller / or refurbisher, Installation company, please create an account, but please contact us first before you place an order so we can change your profile to dealer status and allow us to advise you about our dealer program.

In this section we will ask for information about you, including all proper billing information as well as your shipping information for your customer profile. When you return and log in at a future time you will never have to re-enter this information and you can modify it at any time.

how it works-step2
searchOnce you have successfully logged in to your account, you are now able to search and navigate the site and shop for any items of interest.
Just remember that at all times you may click on the “store” button in the navigation bar to take you back to the store to continue shopping.  There is also a search function at the top right of the page and you can search by manufacturer, item or lock number and will search our database of relevant information.
If you enter a lock number, a listing of all available lock codes/options will be displayed for you to review.  If by chance you can’t find the options you are looking for, please contact our office and we will see if we can make it available for you.  Depending on the page you are on, there will always be a navigation bar on either the left or right side of the page.

You can click on any product category there as well to find available options.

how it works-step3

select productTo add a specific key that you would like to order. Click on the appropriate key code series that you are interested in and then choose the required key from the drop down menu and choose the quantity required of that key number and then click the add to cart button that will appear.

If you want to order a different number of the same series, then repeat the same process.  You are always able to search the site for more items.If you are ordering lock cores, it is basically the same process as the keys.

Click on the item, choose the keyed alike group if required and then choose a quantity and add to the cart.

how it works-step4

view cartThe shopping cart is always in the top right corner and you can always click on it to see what you have in your cart.  When you are ready you can check out and follow the instructions.

You will be able to pay via Visa, MasterCard, Discover, American Express and PayPal, You are able to choose “invoice me” only if you have an approved billing account.  If you don’t have an account it may hold up your order as your account would have to be approved prior to shipping.  If you don’t feel comfortable in paying online through our secure site, we have added an option for you to request that we call you to get your credit card information for your order.  Please feel confident that our site is a fully secure website with a major Canadian bank.  The most efficient process is to use a credit card for payment or PayPal through our site as we will never see your credit card information and you are fully protected from the Banks for online purchases.  We will show up as “OfficeKeys.ca” on your billing statement.

When you are ready to complete your order, click on the shopping cart and follow the checkout button and it will guide you to complete your order.  You will always receive an email confirmation  with an order number if you have provided one in your client profile.

We will complete and ship your order as requested.

shipping

Our shipping rates are based on quantity and whether or not the items are couriered “ground service”, or put in the regular mail.  Our rates are as listed below and are added to your cart upon checkout of the site.  Our products on our site are classified into these groups.  We now have listened to our clients and have now revised all of our shipping rates.  We now have reduced our product categories from 5 to 1 which will now reduce the shipping costs for any clients who place orders over several categories.  We now have restricted the categories only to bill for 1 product grouping.  We have also lowered the cost for clients who wish to use their own FedEx accounts.

Most keys are cut and made available for shipping, either by Mail, or FedEx within 24 hours of the approved request.  Shipping via Canada Post / USPS usually takes 5-15 Business Days depending on where you are located and the packages have no way of being tracked it just is simply mail.  We do not accept responsibility for lost or delayed mail, nor will we accept a chargeback on keys or locks being mailed.  Nor do we guarantee Canada Post shipping times.

Most of our Clients have us ship FedEx Ground as we provide tracking numbers for all FedEx Ground shipments so you can track your order at your earliest convenience. We highly recommend and encourage that your orders are sent out FedEx Ground as it is the best way!  You receive the product quickly and have full tracking capabilities.

For our Canadian Clients FedEx Ground shipments it usually takes approximately 2-4 business days (Within Canada)

For our US clients, FedEx Ground shipments usually take 3-7 business days or sooner for FedEx Ground US Destinations and you will get a tracking number for all shipments.

At this time we do not provide overnight courier services.  We may do so in the future.  All current courier pricing is based on FedEx Standard Ground Service. The day count starts the following business day after your order is placed and times are approximate.

Shipping days start counting the following business day after the order is placed.  For those clients who use Mail as a shipping method, we will have the order at the Post Office the following business day.  For those clients who choose courier, as we use FedEx as our shipper and they pick up daily at our facility approximately 8:30AM Toronto time.  On these orders the shipping times will start counting from the day after the order since this will be the actual day of the FedEx pickup.  We reserve the right to use any Canada Post option as an alternative.

We now offer Free Shipping on all orders OVER $400.00 Canadian with the exception of North West Territories, Nunavut and the Yukon. For Canadian and United States orders only.

We now offer Free Shipping on all orders OVER $2000.00 to Australia

 

Shipping Rates United States CAN – BC CAN-AB CAN-SK CAN-MB CAN-ON CAN-QC CAN-Atl CAN-Terr
Over Ontario FedEx Rate 10% 9% 6% 5% 0% 5% 50%
Keys and Key Blanks
Mail 1-10 Keys $6.99 $4.99 $4.99 $4.99 $4.99 $4.99 $4.99 $4.99 $4.99
Mail 11-20 Keys $7.99 $6.99 $6.99 $6.99 $6.99 $6.99 $6.99 $6.99 $6.99
Mail 21-30 Keys $8.99 $8.99 $8.99 $8.99 $8.99 $8.99 $8.99 $8.99 $8.99
Courier 1-10 Keys $21.99 $16.49 $16.34 $15.89 $15.74 $14.99 $14.99 $15.74 $22.49
Courier 11-20 Keys $23.99 $18.69 $18.52 $18.01 $17.84 $16.99 $16.99 $17.84 $25.49
Courier 20 -30 Keys $25.99 $20.89 $20.70 $20.13 $19.94 $18.99 $18.99 $19.94 $28.49
Courier 31 – 100 Keys $26.99 $23.09 $22.88 $22.25 $22.04 $20.99 $20.99 $22.04 $31.49
Courier 101 + Keys $29.99 $25.29 $25.06 $24.37 $24.14 $22.99 $22.99 $24.14 $34.49
General Product
FedEx 1-9 Items $21.99 $16.49 $16.34 $15.89 $15.74 $14.99 $14.99 $15.74 $22.49
FedEx 10-25 Items $23.99 $18.69 $18.52 $18.90 $17.84 $16.99 $16.99 $17.84 $25.49
FedEx 26-49 Items $25.99 $20.89 $20.70 $20.13 $19.94 $18.99 $18.99 $19.94 $28.49
FedEx 50-100 Items $26.99 $23.09 $22.88 $22.25 $22.04 $20.99 $20.99 $22.04 $31.49
FedEx 101 + Items $29.99 $25.29 $25.06 $24.37 $24.14 $22.99 $22.99 $24.14 $34.49
customer service

If at any time you have questions regarding anything whether product or service information or company policies, please don’t hesitate to either email us at info@officekeys.ca or call us at 416-936-5804.  We are here to earn your business and develop a long term mutually beneficial relationship with you and your company for the years to come.

If you know anyone who would benefit from our service, we would most certainly appreciate the referral as we are always looking for ways to expand our business.

We are your friend and specialist in providing replacement Office Furniture Keys.

Thank you for taking the time to visit OfficeKeys.ca

OfficeKeys.ca