If this is your first time to our site, please click on the “Log In” link at the top right corner and create a user account. (You do not need to create an account to place an order, you only need to create an account if you are looking to be enrolled in one of our pricing programs) If you are a Locksmith, Office Furniture Dealer, Office Furniture Reseller, RV Dealer, Office Furniture Refurbisher, Government Agency, Automotive Parts Store, please create an account, but please contact us at our support email, first before you place an order so we can change your profile to dealer status and allow us to advise you about our dealer program. If you are a Government agency, please create a user account and then contact us and we will then tell you about our Government program.
When you create an account, a password is AUTOMATICALLY created for you. On your welcome screen the password is shown, just change the password to something you will remember BEFORE you log out or close the screen. Otherwise, you will have to contact us for a password reset to gain access to our site.
In this section we will ask for information about you, including all proper billing information as well as your shipping information for your customer profile. When you return and log in at a future time you will never have to re-enter this information and you can modify it at any time.
To add a specific key that you would like to order. Click on the appropriate key code series that you are interested in and then choose the required key from the drop down menu and choose the quantity required of that key number and then click the add to cart button that will appear.
If you want to order a different number of the same series, then repeat the same process. You are always able to search the site for more items. If you are ordering lock cores, it is basically the same process as the keys.
Click on the item, choose the keyed alike group if required and then choose a quantity and add to the cart.
The shopping cart is always in the top right corner and you can always click on it to see what you have in your cart. When you are ready you can check out and follow the instructions.
You will be able to pay via Visa, Visa Debit, MasterCard, Discover, American Express, Union Pay and PayPal, You are able to choose “invoice me” only if you have an approved billing account. We only do billing accounts on a case by case scenario and will be subject to a minimum monthly order commitment. If you don’t have an account it may hold up your order as your account would have to be approved prior to shipping. If you don’t feel comfortable in paying online through our secure site, we have added an option for you to request that we call you to get your credit card information for your order. Please feel confident that our site is a fully secure website with a major Canadian bank. The most efficient process is to use a credit card for payment or PayPal through our site as we will never see your credit card information and you are fully protected from the Banks for online purchases. We will show up as “OfficeKeys.ca” on your billing statement.
When you are ready to complete your order, click on the shopping cart and follow the checkout button and it will guide you to complete your order. You will always receive an email confirmation with an order number if you have provided one in your client profile.
We will complete and ship your order as requested.
Our shipping policies have recently changed as we are working for better ways to service our clients.
A general mail option is only available in to our Canadian clients for orders of 6 keys and less. We don’t recommend this option as it can take up to 30 business days. This option is NOT available for any client on any of our membership programs.
Due to the postal regulations with Canada Post, we are unable to offer regular mail options to clients of the United States as mail cannot include anything other than paper.
UPS and Canada Post trackable shipping options are now fully integrated to our website based on Quantity, Weight and Shipping location, so the rates provided are accurate and reflect the shipping location that you have specified. It is up to you to choose the best solution for shipping for your requirements. These shipping options will ONLY appear once you have added your shipping address in the shopping cart. For our Canadian clients, you will find the best trackable rate from Canada Post, and for our American clients, you will find the best trackable rate from UPS.
Remember, that information that is on the shipping label of what you ordered is what YOU entered as your information for shipping. This information cannot be updated after you have placed your order, so please take the time to confirm all shipping details.
For stocked product orders, and routine key orders. They generally ship the following business day after the order.
At this time we do not provide overnight courier services. We may do so in the future. All current courier pricing is based on Standard Ground Service. However, you have the ability now to choose the level of service upon check out. Please also remember that ALL orders ship the following business day when a stocked product, or regular code keys.
Shipping days start counting the following business day after the order is placed. On these orders the shipping times will start counting from the day after the order since this will be the actual day of the pickup. We reserve the right to use any other shipping method to substitute as an alternative if we feel another vendor is more suited to a shipment.
At times due to the nature of the internet, sometimes there is a run on a specific product and it becomes out of stock. If this happens, your order will automatically ship once new stock has arrived. All of our vendors ship to us relatively quickly, and we assess our inventory levels as we don’t like to run out of stock.
If at any time you have questions regarding anything whether product or service information or company policies (most policies can be read on our Help and FAQ’s Page), please don’t hesitate to either email us at firstname.lastname@example.org (fastest service) or call us at 416-936-5804 and leave a message. We are here to earn your business and develop a long term mutually beneficial relationship with you and your company for the years to come.
If you know anyone who would benefit from our service, we would most certainly appreciate the referral as we are always looking for ways to expand our business.
We are your friend and specialist in providing replacement Office Furniture Keys.
Thank you for taking the time to visit OfficeKeys.ca