How It Works

how it works-step1

account sign up
If this is your first time to our site,  please click on the “Log In” link at the top right corner and create a user account. (You do not need to create an account to place an order, you only need to create an account if you are looking to be enrolled in one of our pricing programs)  If you are a dealer / reseller / or refurbisher, Installation company, please create an account, but please contact us first before you place an order so we can change your profile to dealer status and allow us to advise you about our dealer program.  If you are a Government agency, please create a user account and then contact us and we will then tell you about our Government program.

When you create an account, a password is AUTOMATICALLY created for you.  On your welcome screen the password is shown, just change the password to something you will remember BEFORE you log out or close the screen.  Otherwise, you will have to contact us for a password reset to gain access to our site.

In this section we will ask for information about you, including all proper billing information as well as your shipping information for your customer profile. When you return and log in at a future time you will never have to re-enter this information and you can modify it at any time.

how it works-step2
searchOnce you have successfully logged in to your account, you are now able to search and navigate the site and shop for any items of interest.
Just remember that at all times you may click on the “store” button in the navigation bar to take you back to the store to continue shopping.  There is also a search function at the top right of the page and you can search by manufacturer, item or lock number and will search our database of relevant information.
If you enter a lock number, a listing of all available lock codes/options will be displayed for you to review.  If by chance you can’t find the options you are looking for, please contact our office and we will see if we can make it available for you.  Depending on the page you are on, there will always be a navigation bar on either the left or right side of the page.  You are able to search by Lock Number, or Furniture Manufacturers name, or Lock Manufacturers name.
You can click on any product category there as well to find available options.
how it works-step3

select productTo add a specific key that you would like to order. Click on the appropriate key code series that you are interested in and then choose the required key from the drop down menu and choose the quantity required of that key number and then click the add to cart button that will appear.

If you want to order a different number of the same series, then repeat the same process.  You are always able to search the site for more items.If you are ordering lock cores, it is basically the same process as the keys.

Click on the item, choose the keyed alike group if required and then choose a quantity and add to the cart.

how it works-step4

view cartThe shopping cart is always in the top right corner and you can always click on it to see what you have in your cart.  When you are ready you can check out and follow the instructions.

You will be able to pay via Visa, Visa Debit, MasterCard, Discover, American Express, Union Pay and PayPal, You are able to choose “invoice me” only if you have an approved billing account. We only do billing accounts on a case by case scenario and will be subject to a minimum monthly order commitment.  If you don’t have an account it may hold up your order as your account would have to be approved prior to shipping.  If you don’t feel comfortable in paying online through our secure site, we have added an option for you to request that we call you to get your credit card information for your order.  Please feel confident that our site is a fully secure website with a major Canadian bank.  The most efficient process is to use a credit card for payment or PayPal through our site as we will never see your credit card information and you are fully protected from the Banks for online purchases.  We will show up as “OfficeKeys.ca” on your billing statement.

When you are ready to complete your order, click on the shopping cart and follow the checkout button and it will guide you to complete your order.  You will always receive an email confirmation  with an order number if you have provided one in your client profile.

We will complete and ship your order as requested.

shipping

 

Our shipping policies have recently changed as we are working for better ways to service our clients.

Effective immediately, we no longer provide a postal mail option for keys for both Canadian and American clients.  All orders from OfficeKeys.ca are now trackable from now on.  Upon check out once you have updated your shipping address in the shopping cart, you will see shipping options and rates from both Canada Post and United Parcel Service (UPS)

UPS and Canada Post trackable shipping options are now fully integrated to our website based on Quantity, Weight and Shipping location, so the rates provided are accurate and reflect the shipping location that you have specified.   It is up to you to choose the best solution for shipping for your requirements.

Remember, that information that is on the shipping label of what you ordered is what YOU entered as your information for shipping.  This information cannot be updated after you have placed your order, so please take the time to confirm all shipping details.

For stocked product orders, and routine key orders.  They generally ship the following business day after the order.

For our Canadian Clients Ground shipments it usually takes approximately 2-4 business days (Within Canada)

For our US clients, Ground shipments usually take 3-7 business days or sooner for Ground US Destinations and you will get a tracking number for all shipments.

At this time we do not provide overnight courier services.  We may do so in the future.  All current courier pricing is based on Standard Ground Service. The day count starts the following business day after your order is placed and times are approximate.  However, you have the ability now to choose the level of service upon check out.  Please also remember that ALL orders ship the following business day when a stocked product, or regular code keys.

Shipping days start counting the following business day after the order is placed.  On these orders the shipping times will start counting from the day after the order since this will be the actual day of the pickup.  We reserve the right to use any other shipping method to substitute as an alternative if we feel another vendor is more suited to a shipment.

We now offer Free Shipping on all orders OVER $400.00 Canadian Dollars with the exception of North West Territories, Nunavut and Yukon. Canadian and United States orders only. You have to choose this if your order qualifies.

 

customer service

If at any time you have questions regarding anything whether product or service information or company policies, please don’t hesitate to either email us at info@officekeys.ca or call us at 416-936-5804.  We are here to earn your business and develop a long term mutually beneficial relationship with you and your company for the years to come.

If you know anyone who would benefit from our service, we would most certainly appreciate the referral as we are always looking for ways to expand our business.

We are your friend and specialist in providing replacement Office Furniture Keys.

Thank you for taking the time to visit OfficeKeys.ca

OfficeKeys.ca