How It Works

how it works-step1

account sign up
If this is your first time to our site,  please click on the “Log In” link at the top right corner and create a user account.  If you are a dealer / reseller / or refurbisher, Installation company, please create an account, but please contact us first before you place an order so we can change your profile to dealer status and allow us to advise you about our dealer program.

In this section we will ask for information about you, including all proper billing information as well as your shipping information for your customer profile. When you return and log in at a future time you will never have to re-enter this information and you can modify it at any time.

how it works-step2
searchOnce you have successfully logged in to your account, you are now able to search and navigate the site and shop for any items of interest.
Just remember that at all times you may click on the “store” button in the navigation bar to take you back to the store to continue shopping.  There is also a search function at the top right of the page and you can search by manufacturer, item or lock number and will search our database of relevant information.
If you enter a lock number, a listing of all available lock codes/options will be displayed for you to review.  If by chance you can’t find the options you are looking for, please contact our office and we will see if we can make it available for you.  Depending on the page you are on, there will always be a navigation bar on either the left or right side of the page.

You can click on any product category there as well to find available options.

how it works-step3

select productTo add a specific key that you would like to order. Click on the appropriate key code series that you are interested in and then choose the required key from the drop down menu and choose the quantity required of that key number and then click the add to cart button that will appear.

If you want to order a different number of the same series, then repeat the same process.  You are always able to search the site for more items.If you are ordering lock cores, it is basically the same process as the keys.

Click on the item, choose the keyed alike group if required and then choose a quantity and add to the cart.

how it works-step4

view cartThe shopping cart is always in the top right corner and you can always click on it to see what you have in your cart.  When you are ready you can check out and follow the instructions.

You will be able to pay via Visa, Visa Debit, MasterCard, Discover, American Express, Union Pay and PayPal, You are able to choose “invoice me” only if you have an approved billing account.  If you don’t have an account it may hold up your order as your account would have to be approved prior to shipping.  If you don’t feel comfortable in paying online through our secure site, we have added an option for you to request that we call you to get your credit card information for your order.  Please feel confident that our site is a fully secure website with a major Canadian bank.  The most efficient process is to use a credit card for payment or PayPal through our site as we will never see your credit card information and you are fully protected from the Banks for online purchases.  We will show up as “” on your billing statement.

When you are ready to complete your order, click on the shopping cart and follow the checkout button and it will guide you to complete your order.  You will always receive an email confirmation  with an order number if you have provided one in your client profile.

We will complete and ship your order as requested.



Our shipping policies have recently changed as we are working for better ways to service our clients.

We only allow Postal Mail shipping as an option for Key orders of 20 keys and less in Canada and in the United States.  All Products will ship via ground service shipping in ALL cases.  As soon as you add a part to the shopping cart, the mail option will be removed on your order.  Once your order exceeds 20 keys NO mail option will be available and the order will automatically offer ONLY a courier option.

Currently we use UPS for courier shipments.  UPS shipping options are now fully integrated to our website based on Quantity, Weight and Shipping location, so the rates provided are accurate and reflect the shipping location that you have specified.   It is up to you to choose the best solution for shipping for your requirements.

Most standard keys are cut and made available for shipping, either by Mail, or UPS within 24 hours of the approved request.  Shipping via Canada Post / USPS usually takes 5-21 Business Days depending on where you are located and the packages have no way of being tracked it just is simply regular mail.  The post office treats our shipments as Oversize mail and don’t qualify for letter mail due to the weight, thickness and contents of our shipments.  We do not accept responsibility for any lost or delayed mail, nor will we accept a chargeback on keys or locks being mailed that are lost.  Nor do we guarantee Canada Post or USPS shipping times.  We do not recommend orders shipping via regular untracked mail.  We will not accept responsibility for any mail shipment being returned to us for ANY reason.  We have no control over the post office.  Remember, that information that is on the shipping label of what you ordered is what YOU entered as your information for shipping.  If by chance your order doesn’t show up and you want to see if we received it back, please email us NO SOONER than 45 days from the day of shipping and we will check our returns basket.  If we do find your order, we would be glad to resend it, however you would need to pay an additional postage fee.  Your postage you paid on your original order is considered to have been provided as we did provide the service.  We would reduce it though, but understand that returns are never our fault.  If by chance it can be proved to be ours, we will resend at our cost.

For our Canadian Clients Ground shipments it usually takes approximately 2-4 business days (Within Canada)

For our US clients, Ground shipments usually take 3-7 business days or sooner for Ground US Destinations and you will get a tracking number for all shipments.

At this time we do not provide overnight courier services.  We may do so in the future.  All current courier pricing is based on Standard Ground Service. The day count starts the following business day after your order is placed and times are approximate.

Shipping days start counting the following business day after the order is placed.  For those clients who use Mail as a shipping method, we will have the order at the Post Office the following business day.  For those clients who choose courier, as we use UPS as our shipper of choice.  On these orders the shipping times will start counting from the day after the order since this will be the actual day of the pickup.  We reserve the right to use any other shipping method to substitute as an alternative if we feel another vendor is more suited to a shipment.

We now offer Free Shipping on all orders OVER $400.00 Canadian Dollars with the exception of North West Territories, Nunavut and Yukon. Canadian and United States orders only. You have to choose this if your order qualifies.

We now offer Free Shipping on all orders OVER $2000.00 Canadian Dollars to Australia.  You have to choose this if your order qualifies.



customer service

If at any time you have questions regarding anything whether product or service information or company policies, please don’t hesitate to either email us at or call us at 416-936-5804.  We are here to earn your business and develop a long term mutually beneficial relationship with you and your company for the years to come.

If you know anyone who would benefit from our service, we would most certainly appreciate the referral as we are always looking for ways to expand our business.

We are your friend and specialist in providing replacement Office Furniture Keys.

Thank you for taking the time to visit