Terms & Privacy Policy

RETURN POLICY

OfficeKeys.ca guaranteed all code keys that we cut. Our keys are guaranteed to work in the lock that they were cut for. However, we are not responsible if you have provided us with the wrong information about the lock, or use, or manufacturer or code. Should you have any questions, please contact us for clarification and direction as we are always here to help you.

If for some reason your key does NOT work, you may return keys purchased from OfficeKeys.ca for a credit to your account or a replacement, provided that our procedures and requirements referred to in our return policy are followed. All returns require a return authorization number (RA#). An RA# must be requested and issued within 10 calendar days after the date of the shipment. It will be valid for 10 calendar days after it was issued. We will only refund the value of the merchandise returned, not the shipping charge. We do not accept any return shipment costs.

We reserve the right to assess a 25% re-stocking fee for returned merchandise for reasons other than manufacturing defect. Please contact us at 416-936-5804 or send an email to info@OfficeKeys.ca to receive your RA# and our receiving address before sending your merchandise back. Any merchandise returned to us without and RA# will not be accepted.

EMAIL AND MAILING LIST PRIVACY

OfficeKeys.ca respects your privacy. We will only use your e-mail address only when we are confirming your order, or notifying you of changes/updates to our site or other news about us and the products that we carry. We will assure you, that we do not make our email list or mailing list available to other companies.

OfficeKeys.ca always values our business relationship.